Question 1

What is Rilo and how does it work?

Accepted Answer

Rilo is an AI agent that performs knowledge work tasks on your behalf. You assign tasks via Slack, email, or webhook, and Rilo plans, executes, and delivers results using your existing tools through browser automation, APIs, and email.

Question 2

How do I get started with Rilo?

Accepted Answer

Sign up for the Pro plan and connect Rilo to your Slack workspace or send tasks via email. Rilo handles the rest — no complex setup required.

Question 3

What tools does Rilo integrate with?

Accepted Answer

Rilo works with any tool that has a web interface through browser automation, plus direct API integrations for services like Slack and email. See our integrations page for a list of validated tools.

Question 4

How is usage measured and billed?

Accepted Answer

Usage is measured in agent-hours — the time Rilo spends actively executing your tasks. Idle time, queuing, and planning overhead are not billed. Pro plans are invoiced monthly with a detailed usage breakdown.

Question 5

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. Pro plan usage is billed monthly and you can stop at any time. Enterprise plans are customized — contact sales for details.

Question 6

Is there a free tier or trial?

Accepted Answer

A free tier is in development. Join the waitlist on the signup page to be notified at launch. Until then, the Pro plan lets you get started with usage-based billing and no platform fees.

Question 7

How does Rilo protect my data?

Accepted Answer

Rilo uses org-level data isolation with fail-closed multi-tenancy. All data is encrypted at rest and in transit. Browser sessions are never reused across organizations.

Question 8

How does Rilo handle credentials for my tools?

Accepted Answer

Rilo uses invite flows and self-registration to access your tools — never OAuth redirects during task execution. Credentials are stored in encrypted secret management and resolved per-organization.

Question 9

What compliance certifications does Rilo have?

Accepted Answer

SOC 2 Type II audit preparation is underway. Our architecture is GDPR-ready and HIPAA-eligible on Enterprise plans. Contact us for a detailed security questionnaire.

Question 10

What should I do if a task fails or produces unexpected results?

Accepted Answer

Rilo includes error-driven re-planning and will attempt to recover from failures automatically. If a task still fails, submit a support request with the task details and our team will investigate.

Question 11

Can I cancel a running task?

Accepted Answer

Yes. You can send a cancellation signal through the same channel you used to submit the task (Slack message, webhook, or portal). Running tasks will stop at the next safe checkpoint.

Question 12

How long do tasks typically take to complete?

Accepted Answer

Simple tasks like data lookups and quick responses complete in seconds. Multi-step workflows involving browser automation typically complete in 20-60 seconds. Complex research tasks may take several minutes.

Support & Resources

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Enterprise

Frequently Asked Questions

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